Privacy Policy

This Privacy Policy explains how Pedal Repair Co. handles personal data in connection with its bicycle repair workshop, website, and related service enquiries. It applies to customers, prospective customers, and other individuals who interact with us through bodylambcanoe.digital or by other approved contact methods.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Purpose

How We Use Data

We use personal data to respond to enquiries, schedule and manage bicycle intake, assess service needs, prepare and confirm quotes, carry out repairs and adjustments, provide service summaries, process payments, maintain records, operate and secure the website, and meet legal or accounting obligations. We may also use limited contact information to send maintenance reminders where appropriate and permitted.

Processing is limited to workshop operations, customer communication, and legal compliance.

02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or similar operational functions. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Operational sharing is limited to service providers that need the information to perform their role.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, or other binding legal processes. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the workshop, our customers, or others.

Legal disclosures are handled narrowly and only when a valid basis exists.

User Rights

Your Rights

Subject to applicable law, a person may ask to access, correct, update, or delete certain personal data, or object to some forms of processing. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.

Available rights depend on the nature of the data and the reason it is held.

Requests

How to Make a Request

Requests should describe the information or action sought so we can assess the request and respond appropriately. If a request cannot be fully granted, we will explain the reason in general terms and, where possible, provide a partial response.

We may need reasonable information to confirm identity before acting on a request.

Data Retention

We retain personal data for the period needed to manage enquiries, complete repairs, maintain service records, meet tax and accounting duties, resolve disputes, and support warranty or follow-up questions where applicable. When data is no longer required, we delete it or de-identify it in a practical manner.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

Policy Changes

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

This policy may be revised to reflect changes in our practices, legal duties, or website functionality.

Email contact

sales@bodylambcanoe.digital

Telephone contact

+27 71 117 3044

Postal address

160 Dr Beyers Naude ST, Potchefstroom, 2531

Privacy enquiries

Use the contact details below for questions about this policy or the handling of personal data.

Data We Collect

We may collect identifying details, contact information, bicycle service information, appointment details, intake notes, inspection findings, quote approvals, payment-related records, and communications sent to us. Where a person uses the website, we may also process device and usage data needed to operate the site and record basic security events.

The categories of data collected depend on how a person uses the workshop booking and service channels.

How We Collect Data

We receive personal data directly from customers through phone, email, contact forms, drop-in enquiries, and service intake. We also generate information from mechanical inspections, quote preparation, service summaries, and website logs or cookie records that support operation, security, and troubleshooting.

Information comes from direct submissions, workshop intake, and limited technical records created during use of the site.

Cookies We Use

We may use session cookies that end when the browser is closed and persistent cookies that remain for a limited period. These may support navigation, form handling, security, and basic measurement of site performance. We do not rely on cookies to make automated decisions about customers.

Cookie use is limited to operational and basic analytical purposes.

Cookie Controls

We use standard cookies and similar technologies to support site functions, remember basic preferences, and understand how the site is used. Most browsers allow cookies to be blocked, deleted, or set to notify the user before storage. If cookies are disabled, some site features may not work as intended.

Browser settings and related controls can be used to limit non-essential cookies.